Booking Terms & Conditions
By booking or participating in a retreat (a “Retreat”) with Restorica Retreats. (“Restorica Retreats”), you (“you”) agree to the below Terms & Conditions (the “Terms”). If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.
1. YOUR RETREAT BOOKING CONTRACT & PACKAGE
Your booking is confirmed and a contract exists when Restorica Retreats issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to Restorica Retreats immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking and on the first day of retreat.
2. RETREAT PACKAGE EXCLUSIONS
Retreat packages do not include the following:
International or domestic airfare
Optional extras and activities (Any meals, activities or tours not listed in the retreat package inclusions)
Entry visa to Retreat destination
Passport (must be valid for 6 months after departure date)
Mandatory insurance (as stated in section 3 below)
Airport transfers outside of the group shuttle / flight window
Gratuity (at your own discretion)
3. MANDATORY INSURANCE REQUIREMENTS
You must purchase travel insurance with a minimum medical, evacuation and repatriation coverage of $200,000 USD covering all applicable dates of travel. This insurance must cover personal injury and emergency medical expenses. Proof of insurance is required before trip departure. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.
4. PRICES & SURCHARGES
Restorica Retreats will not increase the price of your Retreat after you have paid your deposit. Retreat prices may vary at any time in accordance with demand, teacher fees and offerings, market conditions and availability. Restorica Retreats may offer discounted pricing from time-to-time on retreat packages. Discounted pricing applies only to new bookings and may not be combined. If a booking has already been made, Restorica Retreats are not entitled to discount pricing.
5. DEPOSIT & FINAL PAYMENT
Retreats may be priced in USD or EUR as listed on the Retreat booking page. A deposit is required to confirm your Retreat booking and is non refundable. Final payment of your balance is due 30 days before the Retreat start date. Failure to make payment by the applicable due date may forfeit your booking on the retreat and be treated as a cancellation. If a booking is made less than 30 days before the Retreat start date, the full amount must be paid at the time of booking. If, for any Retreat booked, payment terms differ from those outlined in this section, the applicable terms will be communicated on the Retreat page. Restorica Retreats is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to Restorica Retreats.
6. CANCELLATION BY RETREAT GUEST
You may cancel your booking by notifying Restorica Retreats by email at email@example.com. The following cancellation penalties will apply:
Deposit is non refundable.
If cancelled 30 days or less prior to the Retreat start date, 100% of the Retreat price is forfeited.
If you select a payment plan, all payments up to the cancellation date will be forfeited. If cancelled 30 days or less prior to the Retreat start date, 100% of the Retreat price is forfeited.
If you chose to join the Retreat after the start date or leave the Retreat prior to the end date, no refund will be made.
7. CANCELLATION BY RESTORICA RETREATS
Restorica Retreats may cancel a Retreat for any reason up to 4 months before Retreat start date. If cancelled, Restorica Retreats will refund 100% of the Retreat package price including the deposit. Restorica Retreats may cancel a Retreat at any time prior to departure due to Force Majeure (terrorism, natural disasters, political instability or other external events) where it is not possible operate the planned Retreat. In circumstances where the cancellation is due to external events, Restorica Retreats will refund 100% of the Retreat package less any unrecoverable costs. Restorica Retreats is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment.
8. CHANGES & UNUSED SERVICES
You acknowledge that the nature of the Retreats requires flexibility and acknowledges that you will permit reasonable changes to products, services or itineraries by Restorica Retreats. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of Restorica Retreats (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after the Retreat start date due to no fault of Restorica Retreats, including your removal from a Retreat because of your negligence or breach of these Terms. This includes meals, hotel accommodations, group sessions, yoga classes and workshops, excursions, transportation, and any other package inclusions as listed on the Retreat web page.
9. ACCEPTANCE OF RISK
You acknowledge that the activities and inclusions offered on the Retreat by Restorica Retreats may involve a degree of risk to your health and safety. By booking and travelling with Restorica Retreats you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risks and release Restorica Retreats from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including visiting foreign destinations, and participating in activities such as those included in Retreat itineraries or otherwise offered by Restorica Retreats. To participate in a Retreat, Restorica Retreats requires that you confirm your assumption of this responsibility by completing the liability release form (the “Release Form”) prior to departing on your Retreat.
You agree that Restorica Retreats is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where a Retreat is operated. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.
You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on the Retreat or, if in the opinion of Restorica Retreats (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, Restorica Retreats may terminate your travel arrangements on any product or service immediately at your expense and without any liability on Restorica Retreats. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement and cleaning fees) incurred by the Restorica Retreats or their suppliers for property damage, destruction or theft caused by you while on a Retreat. You agree to immediately report any pre-existing damage to a representative of Restorica Retreats and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on the Retreat including, but not limited to, the proper use of safety devices (including seat-belts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither Restorica Retreats nor its Third Party Suppliers (as defined herein) are liable for loss or damages caused by your failure to comply with safety instructions or warnings.
You agree to bring any complaints to Restorica Retreats as soon as possible in order to provide Restorica Retreats the opportunity to properly address such complaint. You agree to inform your retreat leader directly. Restorica Retreats assumes no liability for complaints that are not properly brought to the attention of Restorica Retreats and cannot resolve or attempt to resolve complaints until proper notice is provided.
10. THIRD PARTY SUPPLIERS & PRACTITIONERS & YOGA TEACHERS
Restorica Retreats makes arrangements with accommodation providers, yoga teacher(s), activity providers, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your Retreat. Third Party Suppliers may also engage the services of local operators and sub-contractors. Restorica Retreats cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and Restorica Retreats does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction. Restorica Retreats is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party.
You acknowledge and agree that Restorica Retreats and their respective employees, teachers, volunteers, affiliates, officers, directors, successors, sponsors, booking agents, partners, representatives, and assigns (collectively, “Restorica Retreats Parties”) shall not be held liable for any direct, indirect, consequential or incidental damage, liability, injury, loss, cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of (i) the acts or omissions of any Third Party Operator or (ii) the negligence of any of the Restorica Retreats Parties or (iii) any acts or omissions of any other parties or (iv) force majeure events.
You, and on your behalf your executors, administrators, heirs, administrators, heirs, successors, and assigns release Restorica Retreats Parties from any and all claims, liabilities, losses, expenses, damages, demands, actions, causes of action, lawsuits or sums of money of any kind arising out of, by reason of, resulting from and/or related to any Retreat you may book and/or participate in; and you understand and acknowledge that you are fully responsible for and expressly assume any and all risks, whether known or unknown, in connection therewith.
12. PHOTO AND MARKETING
You agree that, while participating in any Retreat, images, photos or videos may be taken by other participants, Restorica Retreats or its representatives that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to Restorica Retreats, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
Any personal information that is collected by Restorica Retreats about you may be used for any purpose associated with the operation of a Retreat or to send you marketing material in relation to our Retreats and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Retreat.
14. UPDATES ON TERMS & CONDITIONS
Restorica Retreats reserves the right to update and/or alter these Terms & Conditions at any time.